We’ve never been ‘just a bank’.

Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

It starts here. With Bendigo Bank… and you.

Come and be part of a landmark transformation of our Financial Crime & Fraud Operations (FC&FO). As we build a best-in-class financial crime first line accountability, this function is responsible for the operational management of BEN’s financial crime controls across AML, sanctions, fraud and scams. It will deliver investigation capability, detection systems, financial crime intelligence, regulatory reporting governance and operational support to identify, prevent and respond to financial crime risks impacting BEN.

About the opportunity

As part of our landmark transformation, we are seeking Senior Manager, KYC Maintenance,  reporting to Head of AML/CTF & Sanctions Operations.

You will lead BEN’s KYC Maintenance function, responsible for ensuring customer information remains accurate, complete and compliant with AML/CTF regulatory obligations throughout the customer lifecycle.

As a key member of the AML/CTF & Sanctions Operations leadership team, you will drive operational excellence, regulatory compliance and continuous improvement, ensuring the function delivers strong customer and risk outcomes. 

In particular you will get to:

• Lead the KYC Maintenance team to ensure customer reviews, trigger events, changes in circumstance and customer information updates are completed in accordance with BEN’s AML/CTF Program and regulatory obligations.
• Drive operational excellence across KYC Maintenance, customer reviews, screening and customer lifecycle management activities, ensuring processes remain effective, efficient and compliant with regulatory obligations.
• Support the delivery of the AML/CTF & Sanctions Operations strategy by developing and executing plans that strengthen = KYC maintenance, customer review and screening capability. Build and lead a high performing team, fostering a culture of accountability, operational excellence and continuous improvement.
• Lead the delivery of customer review and remediation activities, ensuring customer information remains accurate, current and aligned to BEN’s AML/CTF obligations and risk management framework.
• Identify opportunities to improve customer lifecycle management, data quality and operational efficiency, supporting stronger customer and risk outcomes.
• Lead and support change initiatives impacting the KYC Maintenance function, ensuring successful implementation and adoption across the team.

This is a permanent full-time position ideally located in Melbourne or Adelaide but for an outstanding candidate other locations may be considered.

What you’ll bring to the role:

• Significant experience in KYC, customer due diligence, AML operations or financial crime operations within financial services.
• Demonstrated experience leading high performing operational teams responsible for customer information maintenance, remediation and regulatory obligations.
• Strong knowledge of KYC requirements, customer lifecycle management and AML/CTF regulatory obligations and understanding CRS, FATCA and customer date management processes
• Excellent analytical and investigation skills with the ability to assess complex financial crime activity
• Strong stakeholder management and influencing capability across senior business and risk stakeholders.
• Tertiary qualification in a relevant field with Financial Crime Industry qualification such as ACAM’s, AFCS highly desirable.

So, why work for us?

Want big impact that matters?

Here, you’ll know your work directly benefits the customers and communities we all serve.

You’ll also get access to a great range of benefits, including:

• Flexibility means different things for different people. Whether it’s hybrid work, flexible hours, a compressed work week, job-sharing or something different, our flexible work options are designed to put people first
• Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members
• Opportunities to take your learning to the next level through our corporate university ‘BEN U’ or at an external provider of your choice

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.

How to apply

If you are interested in this opportunity, please apply online with your CV and cover letter.

Applications close  Tuesday 30th June 2026