We’ve never been ‘just a bank’.

Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

It starts here. With Bendigo Bank… and you.

Come and be part of a landmark transformation of our Financial Crime & Fraud Operations (FC&FO). As we build a best-in-class financial crime first line accountability, this function is responsible for the operational management of BEN’s financial crime controls across AML, sanctions, fraud and scams. It will deliver investigation capability, detection systems, financial crime intelligence, regulatory reporting governance and operational support to identify, prevent and respond to financial crime risks impacting BEN.

About the opportunity

As part of our landmark transformation, we are seeking Senior Manager Customer Due Diligence, reporting to Head of AML/CTF & Sanctions Operations.

You will lead BEN’s Customer Due Diligence function, responsible for ensuring high risk and complex customers are appropriately identified, assessed and managed in accordance with BEN’s AML/CTF Program and regulatory obligations.

As a key member of the AML/CTF & Sanctions Operations leadership team, you will drive operational excellence, risk-based decision making and continuous improvement, ensuring the function delivers strong risk outcomes and meets BEN’s AML/CTF regulatory obligations.

In particular you will get to:

• Lead the Customer Due Diligence team to ensure effective due diligence on high and extreme risk customers is completed in accordance with BEN’s AML/CTF Program and regulatory obligations
• Drive operational excellence across customers due diligence, screening, reporting and exit processes, ensuring activities are inline with BEN’s financial crime framework
• Support the delivery of the AML/CTF & Sanctions Operations strategy by developing and executing plans that strengthen customer due diligence and screening capability.
• Build and lead a high performing team, fostering a culture of accountability, operational excellence and continuous improvement.
• Lead the management of high risk and complex customer relationships, ensuring customer risk assessments, enhanced customer due diligence and customer treatment decisions are supported by appropriate risk based analysis and judgement.
• Identify emerging financial crime risks, trends and themes and support implementation of effective controls and mitigation strategies across the Customer Due Diligence function.
• Lead and support change initiatives impacting the Customer Due Diligence function, ensuring successful implementation and adoption across the team.

This is a permanent full-time position ideally located in Melbourne or Adelaide but for an outstanding candidate other locations may be considered.

What you’ll bring to the role:

• Significant experience in customer due diligence, KYC, AML operations or financial crime operations within financial services
• Demonstrated experience leading high performing operational teams responsible for customer risk assessment, screening and regulatory reporting (TTF & IFTI)
• Strong knowledge of AML/CTF regulations, customer due diligence requirements and financial crime typologies  
• Excellent analytical and investigation skills with the ability to assess complex financial crime activity
• Strong stakeholder management and influencing capability across senior business and risk stakeholders.
• Tertiary qualification in a relevant field with Financial Crime Industry qualification such as ACAM’s, AFCS highly desirable.

So, why work for us?

Want big impact that matters?

Here, you’ll know your work directly benefits the customers and communities we all serve.

You’ll also get access to a great range of benefits, including:

• Flexibility means different things for different people. Whether it’s hybrid work, flexible hours, a compressed work week, job-sharing or something different, our flexible work options are designed to put people first
• Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members
• Opportunities to take your learning to the next level through our corporate university ‘BEN U’ or at an external provider of your choice

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.

How to apply

If you are interested in this opportunity, please apply online with your CV and cover letter.

Applications close Tuesday 30th June 2026