About the Role

Are you a driver of transformational change? Do you excel at clearing roadblocks and accelerating project delivery?

We are seeking a Continuous Improvement Delivery Enablement Lead to join our Strategic Partner and Service Management division—a strategic Centre of Excellence (CoE) dedicated to driving impactful change across Bendigo and Adelaide Bank. In this critical leadership role, you will lead the newly established Delivery Enablement team, serving as the guide for “how to get things done” for the teams.

Your overarching mission will be to make the implementation of change faster, simpler, and more consistent across the bank. Leading a dedicated team of expert Business Partners, you will act as internal consultants to our CoE teams and external partners, removing friction from the delivery process and equipping project teams to successfully navigate our complex enterprise environment.

What You Will Be Doing

• Team Leadership & Service Management: Lead, coach, and manage a high-performing team. You will define the team's engagement model and serve as the primary escalation point for any Continuous Improvement, Architecture, or Automation project facing roadblocks.
• Delivery Acceleration & Enablement: Act as a senior escalation point to remove systemic hurdles. You will broker connections with senior leaders to accelerate approvals and oversee the structured onboarding of external partners to our "ways of working."
• Knowledge Management: Own and govern a central library of "how-to" playbooks for navigating key enterprise governance processes (Risk, IT, Procurement, Legal). Ensure our shared knowledge bases are continuously enriched with lessons learned.
• Practice Promotion: Curate and showcase success stories from across the CoE, highlighting the value of the Continuous Improvement function and sharing crucial learnings across the wider bank.

About You

To be successful in this role, you will be a strategic thinker with a proven track record of navigating complex organisational structures to deliver outcomes. You will bring:

• Experience: 5+ years in project/program management, transformation delivery, or internal consulting, with experience leading teams of senior professionals highly desirable.
• Expertise: Deep subject matter expertise in enterprise governance frameworks (including Risk, Compliance, Technology, and Legal engagement models).
• Skills: Exceptional stakeholder management, influencing, and negotiation skills, with an expert understanding of project delivery in a complex corporate setting.
• Qualifications: A tertiary qualification in a relevant discipline (e.g., Business, Commerce).
• Highly Desirable: Lean Six Sigma Black Belt certification and formal Project Management qualifications (e.g., PMP, Prince2, Agile).

Risk & Compliance

As a leader within BEN, you will ensure all work practices are conducted in accordance with Bank compliance requirements and policies, proactively identifying and reporting any instances of non-compliance.

Ready to accelerate change?
If you are passionate about continuous improvement and have the expertise to navigate and streamline complex enterprise delivery, we want to hear from you.

We offer flexible work options that put our people first, working in a hybrid model with a minimum local Head Office attendance requirement determined by your Leader, to find a rhythm that works best for you and your team. We believe that coming into the office some of the time is the best way to learn, stay connected and collaborate effectively, especially for key activities like team days, 1:1s, and town halls.

This role is a Full time, 12 month fixed term role based in any of our head office locations.   

Please note, all internal candidates are required to notify their immediate leader when applying for a new career opportunity and you will be asked to acknowledge they have done so upon submission of your application.

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

So, why work for us?

With over 2.9 million customers, we are one of Australia’s largest retail banks with a vision our purpose – ‘to feed into the prosperity of our customers and communities, not off it’. In fact, over $366 million have been put back into communities nationwide. We developed Up, Australia's first fully digital bank, which has grown to over one million customers in just six years. We are regularly voted one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at! 

So, what are you waiting for? Come and join the better big bank!

Still in two minds? 

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application!

Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now! We don’t want you to be missed, so please note that directly emailed CV’s may not be picked up by the system and may risk being missed from the process.

We are committed to responding to all candidates, regardless of the outcome of your application.