Are you a people-first kind of individual who thrives on supporting others with a customer first mentality?

It starts here. With Bendigo Bank… and you.

About the role
Every day, our people handle vital data—from the details of our customers and transactions to physical assets and processes. We are looking for a hands-on Data Governance Specialist to act as the central data governance expert for our Customer Enablement division.

In this critical new role, you will bridge the gap between data and business processes. Your initial focus will be conducting a comprehensive stocktake of our Critical and Sensitive Data Elements (CDEs) across key domains, including Asset, Customer Complaints, Customer Support & Services, Process Architecture, Products, and Operational Risk.

By tracing how data is created, transformed, and managed throughout its journey, you will help us improve data quality, reduce risk, and ensure we consistently meet our regulatory obligations. Reporting to the Senior Manager, Systems and Document Management, you will do the heavy lifting for our General Managers (Data Custodians), providing them with clear, process-mapped insights to make informed decisions.

What you will be doing

• Data Discovery & Stocktake: Lead the initial identification and cataloguing of Critical and Sensitive Data Elements (CDEs) across all Customer Enablement data domains using our enterprise governance tools.
• Process & Value Stream Mapping: Follow the journey of our data. Map where data is created, transformed, and consumed by downstream teams to understand its flow and find the root cause of any quality issues.
• Support Data Custodians: Act as the key conduit between Divisional Data Custodians, Data Trust & Governance, and the Data and AI Portfolio. You will draft access controls, develop lifecycle processes, and ensure critical group data assets meet enterprise standards.
• Drive the Data Maturity Roadmap: Develop, manage, and deliver the Customer Enablement data maturity roadmap, ensuring data governance goals practically connect with our broader business objectives.
• Champion Best Practice: Review proposed data processes or system changes, actively challenging the status quo and bringing external best practices into our daily operations.

What you will bring

• Experience: 2+ years in a data management, governance, risk, or compliance role, ideally within a large, complex, or commercial banking environment.
• Data & Process Expertise: A strong ability to define and catalogue business data (CDEs) alongside a proven track record of understanding business processes, value streams, and data flow.
• Problem Solving & Systems: Advanced knowledge of banking systems, regulatory environments, and reporting tools like PowerBI. Lean Six Sigma Green Belt certification is highly regarded.
• Stakeholder Engagement: Excellent communication skills with the ability to translate complex data policies into simple, practical business terms for senior leaders, strategic partners, and operational teams.
• Continuous Improvement Mindset: A passion for executing roadmaps, improving operational data problems, and driving tangible maturity uplift.

Apply Now
If you are ready to take hands-on ownership of our data governance and drive real business value, we would love to hear from you.

We offer flexible work options that put our people first, working in a hybrid model with a minimum local Head Office attendance requirement determined by your Leader, to find a rhythm that works best for you and your team. We believe that coming into the office some of the time is the best way to learn, stay connected and collaborate effectively, especially for key activities like team days, 1:1s, and town halls.

This role is a Full time, permanent opportunity based in any of our head office locations.   

Please note, all internal candidates are required to notify their immediate leader when applying for a new career opportunity and you will be asked to acknowledge they have done so upon submission of your application.

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

So, why work for us?

With over 2.9 million customers, we are one of Australia’s largest retail banks with a vision our purpose – ‘to feed into the prosperity of our customers and communities, not off it’. In fact, over $366 million have been put back into communities nationwide. We developed Up, Australia's first fully digital bank, which has grown to over one million customers in just six years. We are regularly voted one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at! 

So, what are you waiting for? Come and join the better big bank!

Still in two minds? 

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application!

Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now! We don’t want you to be missed, so please note that directly emailed CV’s may not be picked up by the system and may risk being missed from the process.

We are committed to responding to all candidates, regardless of the outcome of your application.  

Please contact the Recruiter for this vacancy for a confidential discussion if there are any concerns meeting this requirement during the application process, or if you would like to discuss the position further.   

Recruiter Name:   Crystal McNabb – Senior Talent Acquisition Advisor
Recruiter Email:   crystal.mcnabb@bendigoadelaide.com.au