Closing date:  26th May (shortlisting and interviews may commence prior to closing date so don’t delay: apply now!)

Are you a people-first kind of individual who thrives on supporting others with a customer first mentality?

It starts here. With Bendigo Bank… and you.

As our Business Customer Care Manager you will report to the Manager – Customer Care Business and Agri and will support Agribusiness Customers experiencing financial difficulty by fully understanding customers’ situations and needs to ensure we are working together to provide a considered and tailored solution, to empower our customers to regain financial stability and foster long-term financial well-being.

You will focus on providing an acceptable tailored solution, strengthen our long-term relationships and will be prepared to act decisively where necessary to safeguard customer and shareholder interests. Within this role, you will hold a Non-Performing Designated Lending Authority (DLA) and be expected to execute this practically and in-line with bank policy

As a key escalation point, this role will support the Business and Agribusiness division in uplifting their understanding and treatment of customers experiencing financial difficulty as well as uplifting Mortgage Help’s understanding of the Agribusiness industry. You will support the Mortgage Help and Collections team to act and align to all regulation expectations and time frames.

The role fosters relationships with and works collaboratively alongside the following teams:

• Business and Agribusiness Division – primarily Agribusiness bankers.
• Mortgage Help Department
• FAST
• Customer Resolutions Team
• Operational Excellence Team
• Customer Enablement Division

About you 

As our new Business Customer Care Manager, you will bring the following skills:

• Demonstrated expertise in business or agribusiness lending and credit risk principles, knowledge of small business risks and mitigants.
• Practical understanding of Business lending requirements
• Interpersonal skills and ability to build trusted relationships.
• Financial analysis skills, including the ability to analyse and interpret financial statements.
• Influencing and problem-solving skills to manage both customer and Bank expectations.
• Presentation skills, with the ability to adapt communication and influencing to suit the audience.
• Highly developed lending and credit analysis skills, with a focus on Business lending.
• Knowledge of Banking Code of Practice, National Consumer Credit Protection Act, other relevant legislative and regulatory requirements.
• Knowledge of the Bank’s Policies and Procedures
• Ability to think outside the square and develop innovative customer centric solutions.
• Ability to work effectively under pressure, be highly organised and work to constantly improve and benefit the organisation.
• Ability to relate to the customer, developing a professional trusted partner relationship.
• Ability to adapt in a changing environment.
• Demonstrated decision making skills in a customer and lending environment.
• Exceptional communication skills proven working with a diverse customer base.

• Strong knowledge of Business products and services, typically required by the Business customer.

We offer flexible work options that put our people first, working in a hybrid model with a minimum local Head Office attendance requirement determined by your Leader, to find a rhythm that works best for you and your team. We believe that coming into the office some of the time is the best way to learn, stay connected and collaborate effectively, especially for key activities like team days, 1:1s, and town halls.

This role is a Full time, permanent opportunity based in any of our head office locations.   

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

So, why work for us?

With over 2.9 million customers, we are one of Australia’s largest retail banks with a vision our purpose – ‘to feed into the prosperity of our customers and communities, not off it’. In fact, over $366 million have been put back into communities nationwide. We developed Up, Australia's first fully digital bank, which has grown to over one million customers in just six years. We are regularly voted one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at!

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

Our perks and benefits:

Belong to a wonderful team of people. Know how we know they’re great to work with? They told us! Great benefits, work life balance and flexibility

• Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that!
• We know the last few years have been rough, so we have partnered with TELUS Health as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

So, what are you waiting for? Come and join the better big bank!

Still in two minds? 

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application!

Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now!We don’t want you to be missed, so please note that directly emailed CV’s may not be picked up by the system and may risk being missed from the process.

We are committed to responding to all candidates, regardless of the outcome of your application.   .