We’ve never been ‘just a bank’.

Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

It starts here. With Bendigo Bank… and you.

Quality Control (QC) forms part of Financial Crime & Fraud Operations (FCFO) and is responsible for conducting quality reviews across the AML/CTF, sanctions, fraud, and scam operations environment.

A critical line of defence, the function protects the Bank and our customers from regulatory, reputational, and operational risks. We support consistent, high-quality, and defensible operational outcomes by reviewing processes to ensure compliance with established frameworks and standard operating processes, while driving continuous process improvement and operational alignment through strong collaboration and stakeholder engagement.

About the opportunity

As a Quality Control Analyst reporting to the Team Manager, Quality Control, your focus is to support the protection of the Bank from regulatory, reputational, and financial risks through the execution of operational process reviews at various points in the lifecycle across the FCFO landscape. 

In particular you will be:

• Conducting operational process reviews across FCFO, ensuring reviews are completed in accordance with the bank’s financial crime framework, operational procedures and regulatory obligations
• Supporting the effective operations of the Bank’s Suspicious Matter Reporting (SMR) framework by conducting detailed investigations, and applying consistent determination practices.
• Supporting system enhancements, process improvements, and operational changes impacting Quality Control’s review activities.
• Working closely with the operational teams and stakeholders across the Bank to support the effective management of financial crime risk and drive continuous process improvement.

This is a permanent full-time position ideally located at one of our corporate head offices in Adelaide, Melbourne or Bendigo.

What you’ll bring to the role

To succeed in this role, you will have:

• Strong knowledge and demonstrated experience within Financial Crime including AML/CTF regulations, sanctions requirements, fraud and scam operational practices, financial crime typologies and operational controls
• Experience conducting quality control activities, investigations, customer due diligence, fraud operations or other financial crime operational processes is advantageous.
• An understanding of Suspicious Matter Reporting (SMR) is ideal
• Strong analytical and assessment capabilities, including the ability to review operational decisions and identify quality concerns, control weaknesses and operational risks.
• Excellent written and verbal communication skills with succinct report writing skills and ability to provide clear and accurate feedback
• Excellent interpersonal skills with strong conflict resolution skills
• Tertiary qualification in relevant field and / or Financial Crime Industry qualification i.e. ACAMs, AFCS preferred

So, why work for us?

Want big impact that matters?

Here, you’ll know your work directly benefits the customers and communities we all serve.

You’ll also get access to a great range of benefits, including:

• Flexibility means different things for different people. Whether it’s hybrid work, flexible hours, a compressed work week, job-sharing or something different, our flexible work options are designed to put people first
• Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members
• Opportunities to take your learning to the next level through our corporate university ‘BEN U’ or at an external provider of your choice

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.

How to apply

If you are interested in this opportunity, please apply online with your CV and cover letter.

Applications close Wednesday 9th September 2026